Agile fulfillment solution supports rapid growth and reduces costs

Customer challenge

After a failed partnership with their first provider, this beauty brand intentionally sought a 3PL that knew their industry well and offered a proven ability to effectively scale operations. The brand’s philanthropic commitment led to astronomical growth in 2018, when they enlisted the help of GXO to manage DTC fulfillment.

Solution

• Advanced technology suite and processes based on extensive cosmetics experience
• Light-to-light picking solution and finished goods kitting operation provide flexibility and scale to support the growing brand’s evolving needs
• Multi-node fulfillment places product closer to customers, reducing freight costs and time-in-transit
• Finished goods kitting to improve efficiency and reduce costs

Results

• The solution supports high-volume product kitting of goods delivered to the GXO facility straight from the manufacturer as raw material goods – we provide kitting for more than 100,000 units per month
• Each year, GXO repeatedly supports peak demand according to service level agreements, even when forecasts are exceeded by more than 200%
• Quote from the client: “Given our growing brand and passionate customers, we were looking for a provider that could help us scale our business while creating a branded packaging experience. GXO’s ability to handle high-volume seasonal periods and unique packaging requirements will enable us to continue to empower and inspire countless women’s lives.”