Tech-enhanced B2B solution reduces turnaround times

Customer challenge

Since 2015, GXO has partnered with this major beauty salon chain to build a nationwide fulfillment program that supplies 600+ franchise storefronts. Leveraging advanced technology, the solution offers flexibility to meet their goal of further expansion across the U.S. market.

Solution

• Within three months, stood up two turnkey distribution center (DC) locations
• Manage inbound, order fulfillment and outbound shipping
• Established B2B ecommerce portal that allows storefronts to quickly order products for shipment within 24 hours
• Accurate order fulfillment cuts down on emergency inventory, maximizing the limited useable space of each franchise location

Results

• GXO supported the company’s expansion of the franchise locations by more than 80 stores
• GXO opened a third facility to accommodate a new line of products, doubling of SKUs, and 25% YoY growth
• Reduced turnaround times to franchises
• Developed long-term warehousing and distribution solution for further expansion