XPO Logistics and MediaMarkt Iberia Partner to Deliver a Superior Last Mile Experience for Consumers in Spain
Madrid, Spain | December 16, 2020
XPO Logistics, a leading global provider of transport and logistics solutions, has signed an agreement with MediaMarkt Iberia to provide last mile deliveries of large products in Spain, where MediaMarkt is the leader in the distribution of consumer electronics and related services. XPO is using its proprietary technology, national coverage and last mile expertise to enhance the consumer experience for MediaMarkt.
Sixty depots in XPO’s Spanish transport network facilitate the home delivery of heavy or bulky products ordered from MediaMarkt online. The comprehensive service includes the placement and installation of new products inside the home, as well as the removal and recycling of old products. XPO began operating this specialised solution for MediaMarkt during Spain’s pandemic lockdown and is using its last mile technology to ensure safe, fast and reliable service.
For the first time in Spain, XPO has introduced digital last mile capabilities that make it easy for consumers to access information about their orders. Notifications are transmitted on WhatsApp, SMS or via automated telephone calls. Consumers can track their orders in real time, modify the date, time or place of a delivery electronically, and see the license plate number of the delivery vehicle and the driver’s details in advance. The delivery is completed safely with a digital signature, without direct contact between the delivery team and the consumer.
Antonio Ferrero, managing director, sales, MediaMarkt Iberia, said: “At MediaMarkt, we work every day to put our customers at the centre of everything and thus be able to offer them a unique shopping experience through our 89 shops and our online channel. With this XPO alliance, we are sure that we will strengthen our logistics operations for the delivery of our larger products”.
Massimo Marsili, managing director, transport – Iberia and Morocco, XPO Logistics, commented: “We are very proud that MediaMarkt, a service-oriented market leader, is placing their trust in us. We have demonstrated that we can respond quickly to peaks in demand, even during the lockdown, and safely ensure that deliveries are completed on time. MediaMarkt has the full benefit of our digital capabilities to continuously improve the consumer experience.”
About MediaMarkt Iberia
MediaMarkt is a leading company in Spain and Europe in the distribution of consumer electronics and related services. Integrated in MediaMarktSaturn Retail Group, it has 6,675 collaborators in Spain and is present in all the autonomous communities with 88 shops, in addition to the online shop. In Europe, the company has more than 1,000 points of sale located in 14 countries and a staff of 55,000 people.
MediaMarkt’s success is based on its constant adaptation to new consumer trends, its wide variety of services for the customer, its unique and personalised shopping experience and its wide range of products from the best brands at up-to-date and competitive prices – all this, together with a team of professionals who are focused on finding solutions for clients, and an unmistakable advertising presence.