What We Do
Technical Services
Fully managed electronic technical services for smarter, simpler, faster processing.
Test. Refurbish. Repair. Asset Recovery.
Returned electronic goods pose a particular challenge for retailers and manufacturers. Testing, repackaging, refurbishing and repairing all take time and resources. The speed at which technology changes also means devices quickly become obsolete. With industry return rates reaching 40%, retailers need a smarter, simple and faster approach to processing electronic goods.
Our Technical Services Division is a leading specialist in reverse logistics for electronics retailers and manufacturers, with multiple sites across the UK and Europe.
Providing a variety of services such as repair services, rework, data cleansing, certified disposal, loan services and asset recovery via dedicated ecommerce, we also work with our customers to refurbish technical products to enable them to be put back into the market. Asset recovery guarantees a quick return to saleable condition, enabling our customers to decrease capital in stock by reducing the turnaround and maximizing their returns.
With unrivalled expertise in the consumer electronics service sector, we specialise in B2B returns, B2C services and onsite services. With operations in the UK, Benelux and Germany, and the ability to reach into other European countries, we provide a complete service offering that is backed by extensive manufacturer accreditations and GXO’s network.
We also offer a host of other services. Visit the websites to find out more.
Returns Management
We can create a central returns solution for all your electronic goods. This dedicated hub means everything can be processed in one place, for easy auditing and fewer delays.
Our team automatically checks for completeness of goods, inbound damage, packaging and warranty status. Allowing you to quickly identify what rework is needed to guarantee you the highest level of return.
Warranty Fulfillment
We offer a range of cost-efficient, integrated services for leading manufacturers and retailers. Our bespoke warranty fulfillment solutions take care of courier exchange, repair and telephone support.
So, you can manage a wide range of customer in-home requirements from a central base. In Benelux, this also extends to in-home services. This reduces costs, improves response times and ensures consistently high standards at every stage.
Accreditations
Our accreditations with leading manufacturers are second to none in the UK service sector and Benelux region. This ensures your customers receive accredited repairs, using genuine parts and approved software and diagnostic tools.
Waste Electrical and Electronic Equipment Services (WEEE)
Waste products and goods that have reached their end-of-life status can be an additional drain on resources. We have the necessary permits to undertake preparatory treatment of waste, securely store hazardous/non-hazardous waste and repair and refurbish WEEE (Waste Electrical and Electronic Equipment). This complete solution ensures your business always meets the requirements of current legislation and provides total traceability.
Asset Recovery
Many retail business models work on a Bought-Out Guarantee (BOG) and/or a No Returns Agreement (NRA). We help to support retailers through this process by refurbishing tech products and consumer electronics to ‘as new’ or ‘graded’ standard. This guarantees a quick return to saleable condition, enabling you to decrease capital in stock by reducing the turnaround. To allow us to maximize the value of these refurbished products without any additional logistics and warehousing costs, we can also sell direct to the consumer via our secure resale network. This allows you to resell items through your own channels, white label eBay stores featuring your brand, or our own branded online store – www.electrical-deals.co.uk.
Case study
Leveraging asset recovery to maximize ROI and minimize waste
Customer challenge
Vestel, a Turkish home and professional appliances manufacturing company consisting of 18 companies specialised in electronics, major appliances and information technology, sought the expertise of GXO Technical Services to create a solution to their TV returns.
Solution
Working with Vestel, GXO Technical Services created an Asset Recovery process to maximise the return on investment. The solution was aimed at giving products a 2nd life in the market, avoiding waste.
Results
Processing over 40,000 TV’s over the past 3 years, Vestel has been able to grow with GXO Technical Services and upscale during peak periods.
The Asset Recovery process has ensured that over 75% of their TV returns are put back into the market to be re-used, given them a second life.
Minimising WEEE waste by recovering spare parts and reusing in the process, GXO Technical Services have been working hard with Vestel, to decrease the amount of Electrical waste, whilst also increasing the resale value of the recovered TV’s by over 10%.
