Étude de cas

Supporting Manchester Airport Group with seamless, secure logistics

Manchester airport cs

Problématique client

Manchester Airport Group (MAG), the UK’s largest airport group, needed a logistics partner capable of managing the complex, high-security demands of airside operations at Manchester Airport. With thousands of goods entering the airport daily, the challenge was to ensure that every item was screened, consolidated and delivered efficiently and securely.

The goal? Reduce transport congestion, streamline security and maintain a seamless traveller experience.

Solution

For nearly two decades, GXO has partnered with MAG to transform the inbound supply chain at Manchester Airport. GXO introduced a consolidation centre, which acts as a central hub for all goods destined for airside, where they are screened, X-rayed and consolidated before final delivery. GXO’s dedicated team, trained to national aviation security standards, manages everything from chilled food and retail stock to furniture and uniforms, ensuring compliance and efficiency at every step.

As passenger numbers have grown, from 20 million in 2005 to a record-breaking 30 million in 2024, GXO has consistently scaled its operations to meet rising demand. This growth has required smarter logistics, tighter security protocols and greater agility across the supply chain.

The collaboration extends beyond logistics. GXO’s airside team works hand-in-hand with airport staff to deliver goods directly to lounges, shops and restaurants. The partnership is built on trust, adaptability and a shared commitment to operational excellence. Over the years, GXO has even taken on additional roles, including reverse logistics, waste management and back-of-house support, demonstrating a “can-do” attitude that has become a hallmark of the relationship.

Résultats

GXO and Manchester Airport have worked together to streamline the inbound supply chain, significantly enhancing operational efficiency, visibility and security. Through the introduction of a consolidation centre, the deployment of advanced technologies and a commitment to continuous improvement, GXO has successfully scaled its logistics operations in step with a 50% increase in passenger traffic over the last two decades, enabling the airport to accommodate record passenger volumes while upholding exceptional standards.

This long-standing partnership has delivered measurable results across multiple areas of airport operations:

  • 75% reduction in vehicle movements into the airport, easing congestion and improving sustainability.
  • Enhanced customer experience through consistent, on-time delivery of products, from fresh food to new tech launches.
  • Uninterrupted service for two decades, making GXO a constant in an evolving airport environment.
  • Trusted partner status, with GXO seen as an extension of the airport’s own operations team.

Richard Jackson, Retail Director, Manchester Airport, MAG, commented, “Across the 19-year partnership between GXO and Manchester Airport, we have seen continued unwavering support to deliver the retail and logistics operation at a high standard. Their resilience and adaptability has been invaluable in such an intense environment, as we continue to build and develop Manchester Airport for the future as the gateway to the North.”