Commerce services
Complementary services that enable our clients’ commerce objectives
A well-run logistics operation is only as good as its supporting cast. That’s why GXO offers integrated Commerce Services that go beyond fulfillment – combining advanced order management, secure payment and fraud protection and world-class contact center services to deliver a seamless customer experience. With flexible models, we help brands complement their fulfillment operations and operate smarter, respond faster and fill their operational gaps.
Capabilities:
- Order management
- Chargeback and fraud protection for e-commerce
- Contact center services
Order management services
GXO’s order management system (OMS) and order-to-cash (O2C) platform streamline your operations by connecting every stage of the order lifecycle—from inventory visibility to payment reconciliation. We simplify omnichannel fulfillment and ecommerce transactions with enterprise-level tools tailored to your business needs.
What’s included
- Order-to-Cash platform: A centralized, cloud-based solution combining order management and payment processing, and integrated with your websites, payment gateways, ERP systems and drop ship partners.
- Distributed order management: Advanced technology to route orders to the optimal fulfillment location based on your business requirements.
- Enhanced capabilities: Subscription management, lot tracking, BOPIS, store fulfillment and real-time order/ship confirmations.
- B2B support: AR and collections services, including branded invoicing, customized dunning and reconciliation tools.
- Global commerce readiness: Tax and VAT calculations, multicurrency support and Merchant of Record services for international growth.
Key features
- Omnichannel fulfillment across ecommerce, retail, and wholesale
- Real-time inventory visibility and order orchestration
- Secure, PCI Level 1-compliant infrastructure
- Payment processing, reconciliation and fraud prevention
- Enterprise-grade reporting with customizable dashboards
- Subscription and recurring billing support
Chargeback and fraud protection for ecommerce
Our card not present fraud prevention and chargeback management services are built to protect your business while optimizing the online customer shopping experience. From real-time fraud controls to dispute resolution strategies, we help you reduce risk, recover revenue and maintain secure, frictionless transactions.
What’s included
- Fraud management: Ongoing rule monitoring, adjustment, and manual reviews tailored to your needs. Includes real-time controls and scalable staffing models.
- Chargeback services: End-to-end management of chargeback disputes with industry-leading win rates, friendly fraud detection and business-specific dispute strategies.
- Integrated technology: Seamless connection with fraud tools, payment processors and CRM/OMS systems for efficient and timely responses.
Key features
- Fraud consultation and custom rule creation
- Manual and automated fraud review processes
- Data-driven recommendations to reduce chargebacks
- Dispute handling tailored to your products and policies
- Reporting, analytics and trend tracking
- Compatibility with major fraud tools and processors
Contact center services
Our contact center outsourcing solutions provide comprehensive, scalable customer support across all major channels, including voice, email, chatbot and social media. Designed to reflect your brand and enhance the customer experience, our services span DTC and B2B industries with flexible delivery models, multilingual support and deep operational expertise.
What’s included
- Customer service platform: Our platform integrates with your CRM to provide real-time access to customer information, order status, and workflows. Features include interactive voice response (IVR), call monitoring, workforce management and chat functionality.
- Flexible work environments: Access a global talent pool for on-site or work-from home agents.
- Recruitment & training: We help you build a hiring profile aligned with your brand and offer fully managed or collaborative training programs.
- Security & compliance: We maintain PCI Level 1 compliance throughout our contact center operations with secure IVR payment processes
Key features
- Multichannel support (voice, email, live chat, chatbot, social media listening)
- Support for both DTC and B2B channels
- Flexible staffing (dedicated, shared or augmented)
- Multilingual agents across international locations
- Brand-immersive onboarding and training
- Inbound and outbound contact capabilities