Omnichannel

Clicklink® Click & Collect

Schnell integrierte Lösung für Filialbelieferungen und einfaches Retourenmanagement

Click & Collect bietet sowohl den britischen Einzelhändlern als auch den Verbrauchern einen enormen Komfort. Aber auf dem sich schnell entwickelnden Markt von heute verlangen die Kunden mehr: der Onlinehandel boomt, der kontaktlose Handel nimmt zu, und Standard-Paketdienste reichen nicht mehr aus.

Mit Clicklink können Sie einen erstklassigen Click & Collect-Service anbieten. Dieser kombiniert eine schnell einsatzbereite, integrierte Lösung mit einem einfachen Retourenmanagement und hilft Ihnen, Kunden zu gewinnen und mit einer einheitlichen Erlebnisqualität auf dem Markt relevant zu bleiben.

Kontaktieren Sie uns

Clicklink bietet alles, was Sie von einem Click & Collect-Anbieter erwarten, und bietet darüber hinaus die besten Leistungen, darunter:

Dedizierte B2B-Lösung – speziell für die Bedürfnisse von Einzelhändlern entwickelt.
Zuverlässige Lieferung am nächsten Tag – Verfügbar für Ihr gesamtes Sortiment.
Integriertes Tracking – Aktualisierung der Fortschritte in Echtzeit für Sie und Ihre Kunden
Geschlossene Käfiglieferung – schneller, effizienter Empfang; kein Scannen jedes Pakets.
Flache und hängende Ware – Die Produkte kommen in tadellosem Zustand an, bereit zum Verkauf.
Schnell integrierte Retouren – Lagerbestände schneller umschlagen, Kapital freisetzen und den Umsatz maximieren.
Verbesserte Nachhaltigkeit – Weniger Transportwege und verkaufsfertige Produkte für weniger Abfall.

Fallbeispiel

Eine flexible Click & Collect- und Retourenlösung für britische Einzelhändler

Chance

Um den wachsenden Anforderungen moderner Kunden gerecht zu werden, benötigte das führende Einzelhandelsunternehmen John Lewis eine bahnbrechende Lösung, um die Abwicklung von Click & Collect-Bestellungen und -Retouren zu beschleunigen.

Lösung

GXO hat in Zusammenarbeit mit John Lewis Clicklink entwickelt, einen optimierten Prozess für Click & Collect in der Filiale, der sich nahtlos in unseren marktführenden Retourenprozess integrieren lässt. Mit einem Cut-off am späten Abend für die Lieferung am nächsten Tag in die Filiale an 7 Tagen in der Woche und einer vereinfachten Retourenabwicklung, um den Lagerbestand schneller umzuschlagen, optimiert Clicklink den Bestand und verbessert das Kundenerlebnis.

Ergebnisse

Verkürzte Bearbeitungszeiten für Click & Collect und Retouren
Schnellere Erstattungen für mehr Kundenzufriedenheit
Erhöhte Wahrscheinlichkeit, Bestände zum vollen Preis zu verkaufen

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