Výzva od zákazníka
A contemporary British fashion brand sought the expertise of GXO to scale its business while maintaining customer service excellence. With GXO, they found a partner to guide them on the journey from start-up to becoming an established retail brand.
Řešení
GXO proposed its GXO Direct shared-user solution, offering the brand the flexibility to scale up in line with its growth plans. The initial move saw the brand start-up seamlessly over a single weekend. GXO then set out to implement a bespoke platform to facilitate the anticipated rapid growth, allowing the business to realize its full potential.
Výsledky
After mobilizing quickly to reach a go-live within a short timeframe, the operation soon evolved, with a second start-up planned for the wholesale channel of the business. The solution delivered improved forecasting, which yielded increased order volumes a sales. With additional space, the company was able to purchase more stock each season, and GXO’s on-site services and capacity have already enhanced the consumer proposition.
Returns, which had previously taken days to process, are now returned to stock and available for re-sale within 24 hours.
The ongoing partnership provides capacity for expansion to be future ready as both their online and wholesale business continues to grow.