Customer challenge
A contemporary British fashion brand sought the expertise of GXO to scale its business while maintaining customer service excellence. With GXO, they found a partner to guide them on the journey from start-up to becoming an established retail brand.
Solution
GXO proposed its GXO Direct shared-user solution, offering the brand the flexibility to scale up in line with its growth plans. The initial move saw the brand start-up seamlessly over a single weekend. GXO then set out to implement a bespoke platform to facilitate the anticipated rapid growth, allowing the business to realize its full potential.
Results
After mobilizing quickly to reach a go-live within a short timeframe, the operation soon evolved, with a second start-up planned for the wholesale channel of the business. The solution delivered improved forecasting, which yielded increased order volumes and sales. With additional space, the company was able to purchase more stock each season, and GXO’s on-site services and capacity have already enhanced the consumer proposition.
Returns, which had previously taken days to process, are now returned to stock and available for re-sale within 24 hours.
The ongoing partnership provides capacity for expansion to be future ready as both their online and wholesale business continues to grow.