What we do

Fulfilment and lead logistics

A seamless and scalable approach that builds your brand equity

GXO provides flexible, scalable and responsive fulfilment logistics and lead logistics that deliver world-class B2B and B2C results. Our approach is to integrate all processes within the distribution center, eliminating excess infrastructure and disruptions and leveraging synergies. We automate processes wherever possible in order to optimize labor, cycle times and costs associated with pick-and-pack operations. Finally, each of our customers has a single GXO point of contact, who is responsible for overseeing daily fulfilment logistics and lead logistics activities and also serves as an advocate in managing third-party service providers. GXO takes a long-term view of customer relationships, acting as a strategic partner invested in the mutual success of our customers and our company.

Case study

Ecommerce launch enables expansion for multinational retailer

Opportunity

A global fashion retailer expanded in North America, opening brick-and-mortar locations and offering an ecommerce experience designed to mimic the feeling of in-store shopping. The retailer looked to GXO for a dedicated ecommerce distribution center that would be fully operational before the holiday shopping season.

Solution

GXO delivered end-to-end ecommerce logistics capable of flexing in a dynamic marketplace and ensured that the site was up and running before the holiday peak. Our responsibilities included site selection, labor and management recruitment, implementation of logistics processes and shipping processes, brand packaging, on-the-ground immersion in flagship stores and tailored training for the new logistics team.

Results

  • Enabled our customer’s US ecommerce expansion, requiring a move to a larger facility
  • Managed peak-season volumes, flexing capacity and attracting the necessary labor through innovative recruitment techniques
  • Supported the customer’s rebranding strategy with augmented-reality packaging
  • Produced on-brand training videos for new additions to the team

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