Press release

GXO uses first-of-its-kind AI solution by Körber to boost warehouse efficiency

London, UK  |  June 22, 2022

Körber’s Operator Eye helps leading global contract logistics provider cut picking errors by 75%.

Körber has joined forces with GXO Logistics, Inc. (NYSE: GXO), the world’s largest pure play contract logistics provider, to develop the pioneering Operator Eye—an AI-based solution that tracks error patterns and autonomously minimises downtime and human intervention in the picking process.

In 2021, GXO approached Körber for a camera-monitoring solution for the Körber K. Handle Layer Picker to help staff resolve slip-sheet and plastic wrapping errors. Drawing on GXO staff feedback, Körber developed and tested an innovative add-on solution called Operator Eye. This AI-based device uses a camera system to continuously capture errors in real time during picking and creates algorithms to learn the actions of the operator. It then applies these learnings to detect issues, adapt the operation, and make decisions about when to stop or continue — just like an autonomous car.

“Collaborating with GXO has made this project possible,” said Hans-Henrik Jensen, CEO for Körber Supply Chain DK. “They have continuous improvement and digital innovation at the top of their strategic agenda, which has enabled fast development and created value for both parties.”

One of the key benefits of Operator Eye is that it enhances the efficiency of running machinery without the operator having to change behavior. When the Eye has learned enough from the operator, it resets the machinery automatically, improving availability and performance. Although Operator Eye was developed for the Layer Picker, it can also be built into any machinery that operators have to reset after a visual check — for example, pallet cranes, where loose plastic foil often causes stoppages.

Gavin Williams, GXO Managing Director, UK and Ireland, said, “We were delighted to work with Körber to develop Operator Eye, which is another example of our commitment to using innovative technology to make the warehouse safer, more efficient and more productive for our team members. Along with our other technologies, it makes work for our colleagues more fulfilling by freeing them to focus on adding greater value in their roles through activities such as identifying compatibility issues and troubleshooting equipment.”

GXO also uses Operator Eye’s data-capture element to scrutinise and improve operations and services to customers — for example, by identifying problematic package designs and helping suppliers revise them for faster handling.

About GXO Logistics

GXO Logistics, Inc. (NYSE: GXO) is the world’s largest pure-play contract logistics provider and is GXO Logistics, Inc. (NYSE: GXO) is the world’s largest pure-play contract logistics provider and is benefiting from the rapid growth of e-commerce, automation and outsourcing. GXO is committed to providing a diverse, world-class workplace for approximately 120,000 team members across more than 900 facilities totaling approximately 200 million square feet. The company partners with the world’s leading blue-chip companies to solve complex logistics challenges with technologically advanced supply chain and ecommerce solutions, at scale and with speed. GXO corporate headquarters is in Greenwich, Connecticut, USA. Visit for more information and connect with GXO on LinkedIn, Twitter, Facebook, Instagram and YouTube.

About the Körber Business Area Supply Chain

Körber Supply Chain is a Business Area of Körber, an international technology group with around 10,000 employees and more than 100 locations worldwide. At Körber Supply Chain, we have a broad range of proven supply chain solutions to fit our customers’ size, business strategy and appetite for growth. Our customers conquer the complexity of the supply chain thanks to our portfolio that includes software, automation, voice solutions, robotics and material handling — plus the systems integration expertise to tie it all together. Körber helps to manage the supply chain as a competitive advantage.

We are a global partner not just for today, but also as the needs of supply chains continue to evolve. Conquer supply chain complexity – with Körber. The Business Area Supply Chain is part of the global technology group Körber. Find out more on

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