Customer challenge
Vestel, a Turkish home and professional appliances manufacturing company consisting of 18 companies specialised in electronics, major appliances and information technology,sought the expertise of GXO ServiceTech to create a solution for TV returns.
Solution
Working with Vestel, GXO ServiceTech created an Asset Recovery process to maximise the return on investment. The solution was aimed at giving products a second life in the market, avoiding waste.
Results
Processing over 40,000 TVs over the past 3 years, Vestel has been able to grow with GXO ServiceTech and upscale during peak periods.
The Asset Recovery process has ensured that over 75% of their TV returns are put back into the market to be re-used, giving them a second life.
Minimising WEEE waste by recovering spare parts and reusing in the process, GXO ServiceTech has been working with Vestel to decrease the amount of electrical waste, whilst also increasing the resale value of the recovered TVs by over 10%.